Apparently, the DVDs were allowed to spin inside the package due to incorrect mounting, which eventually lead to them being scratched and the buyers being enraged.
The discs seem to be a serious problem for Microsoft, as the company already launched a replacement program on its Xbox website. The program only covers the Halo 3 Limited Edition Game Disc and Essentials Disc and will replace them for free if a complaint is filed before December 31 2007.
Users will have to complete a form and send it along with the discs to be replaced. The bad news is that the replacements might arrive up to two weeks later. I guess this would be the first time when Limited Edition users will envy gamers going for the regular version.