As it follows, the telecom giant announced it would change its policy and would only send simplified versions from now on. The detailed version of the bill would still be available online or on paper, should it be requested.
The announcement was sent via a text message to most of AT&T’s customers:
“We are simplifying your bill, removing itemized detail. To view all detail go to att.com/mywireless. Still need a full paper bill? Call 611.”
Blogger Justine Ezarik got her minutes of fame by videotaping herself opening the boxed bill and browsing through the 300 pages AT&T managed to send. The video became quite popular on the Web and it was viewed hundreds of thousands of times. You can find it here