Apple Patches Up Mobile Me Trouble
Apple's Mobile Me launched last Friday with a lot of fuss and also a lot of trouble. The Cupertino company now has to smooth things over with its users.
July 17, 2008
All MobileMe subscribers will receive a 30-day extension of the service because of the recent problems. Financially speaking, this add up to around $8.25 to each user. However, Apple said nothing about refunding the $100 trial-version authorization charges.
The company sent all MobileMe users a letter reading as follows:
"We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks."
It also adds that most issues have now been solved and the bugs have become history:
"Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running."
It's a good thing Apple tries to calm down and gain back the love of its fans. However, it would've been far much better if the company had done so during weekend. Now it seems to be too little, too late.